Help Center
Most problems take about a minute to fix.
Start with the situation that matches yours. If none of them do, Sal is available around the clock and a person reads every email.
Signing In
Getting into your account.
Step by step
How sign-in works
There is no password. Enter your email on the login page and we email you a sign-in link. Open it on the same device you want to study on.
Fix it
The link didn't arrive
Check spam and promotions. Confirm the address matches the one you enrolled with — a typo at checkout sends the link somewhere else. Then request a fresh link.
Fix it
"This link has expired"
Links are single-use and short-lived for your security. Go back to the login page and request a new one rather than reopening an older email.
Your Course
Studying and progress.
Fix it
Resuming where you stopped
Sign in and open your dashboard, then launch the course again. It returns to the furthest point you reached.
Fix it
Progress didn't save
Progress records when a chapter finishes, so a browser closed mid-chapter can lose that chapter. Let each chapter complete before you leave, and avoid private or incognito windows.
Fix it
The course won't open
The course opens in a new tab — allow pop-ups for our site. Then try a different browser, disable ad-blocking extensions, or switch off a corporate VPN.
Certificates
After you pass.
Where to look
Download your certificate
Sign in and open your dashboard. Your certificate is available there as soon as you pass, and you can download it again any time.
Fix it
A name or date is wrong
Contact us right away with the correction. Certificates and state records use your legal name and date of birth, and corrections are easiest before the record goes to the state.
Fix it
Replacement card
Lost the physical card? Your digital certificate is always available in your dashboard, and we can point you to your state's replacement process.
Payment
Orders and receipts.
Where to look
Find your receipt
A receipt is emailed at purchase. Search your inbox for our name, and check the address the payer used if it differs from the learner's.
Fix it
Card declined
Re-enter the billing ZIP exactly as your bank has it, or try another card or wallet. Nothing is charged until an order completes.
Fix it
Charged but no course
Email us with the last four digits of the card and the email used. We can locate the order and get access opened.
Reach Us
When you'd rather just ask.
Sal answers instantly, day or night, and hands off to a person when your question needs one. For anything involving your certificate, your order, or a correction, email support@americanboatingfoundation.com from — or mentioning — the address you enrolled with.
Email is monitored during U.S. business hours and answered the same day whenever we can.